- April 20, 2011
Chipping Balls, Lost Orders, Crunched Carrying Cases? We’ve heard it all. Though not nearly as much as you ‘d think.
When we do hear it, though, we fix it. Why? Because we love great customer service. We love giving it. It’s the Bucky way. By our estimation, every time we fix a problem, we make someone’s day and, well, how fun is that?
“My Buckyballs have a chip on their shoulder…”
Buckyballs chipping? Flaking? With millions of sets sold, we’ve heard it… though fewer times than you’d think (only a handful really). Every time we do though our answer is pretty much the same: ‘No problem! We’re going to get things back on track ASAP.’
“My Buckyballs have gone rogue…”
Buckyballs lost? What a bummer. Customer service has what you need though. Drop us a line and we’ll point you in the right direction.
“My Buckyballs just aren’t attracted to each other anymore…”
( It’s not you. It’s them. We swear.)
Buckyballs losing their magnetic personalities? That’s nearly impossible. Fixing impossible problems is one of our favorite things though – well that, and finding ultra-rare weirdness like this so we can send it to our lab for investigation and ultimately our Quality Assurance team to make sure it never happens again. Ultimately, things like this make Buckyballs an even better product. By all means, let us know.
Our Service Team is here for you, and we want to help. No matter what the issue, we’re going to work on making it right for you. If you need us, drop us an email at: firstname.lastname@example.org.
Now it’s our turn to ask the questions: Do you have a Buckyballs service story?
Shout it out! Let us know what your problem was, and how we fixed it (or didn’t) for you. Consider this us asking ‘How’s our driving?’ and we want to know the truth. Please let us know in the comments below. Even if we missed the mark. It’s the only way we’ll learn. Thanks!
- TAGS: Buckyballs broken, Buckyballs chipping, Buckyballs customer service, Buckyballs pealing, Buckyballs service
- 6 Comments